How FashionBelloWorks
Transparent, secure, and designed for Malawian commerce — from the moment you pay to the moment you withdraw.
Step 01
Buying & Payments Kugula & Kulipira
One simple rate — nothing hidden. fashionBello charges a single 12% platform fee on each completed order. It keeps the marketplace secure, payments protected, and support available whenever you need it.
English
When you buy:
- Pay the item price + 5% buyer platform fee.
- 12% total platform fee — shared as 7% seller and 5% buyer.
- The seller chooses how their 7% is handled: added on top of the listed price or absorbed within it.
- Your checkout always shows the final total before you pay — no surprises.
- Secure payment via PayChangu.
- Order becomes Paid and the seller/brand is notified.
- Track everything in your Buyer Dashboard.
Chichewa
Mukagula:
- Mumalipira mtengo + 5% buyer platform fee.
- 12% fee yonse ya platform — yogawidwa 7% wogulitsa ndi 5% wogula.
- Wogulitsa amasankha mmene 7% yake igwiritsidwire ntchito: kuwonjezeredwa pa mtengo kapena kutengedwa mu mtengo womwe walemba.
- Pomwe mukulipira mumawona mtengo wonse musanalipire — palibe zodabwitsa.
- Kulipira kotetezeka kudzera PayChangu.
- Odala imakhala Yolipira ndipo wogulitsa amadziwitsidwa.
- Tsatirani zonse mu Buyer Dashboard.
Secure checkout
Itemised totals
No hidden charges
Buyer & seller protected
Step 02
Earnings & Wallet Ndalama & Wallet
English
After payment, your seller payout (product price minus the 7% seller platform share) is added to your secure wallet.
- If you choose to absorb the 7%, it is deducted from your payout.
- If you choose to add the 7% on top, the buyer covers it and your listed price is protected.
- Wallet reflects all cleared payments.
- Withdraw to bank or mobile money anytime.
- The 12% platform fee powers secure payments, support, and marketplace operations.
Chichewa
Pambuyo pakulipira, ndalama zanu (mtengo wochotsa 7% ya seller platform share) zimaikidwa mu wallet yotetezedwa.
- Ngati mukusankha kutenga 7% mu mtengo, imachotsedwa pa payout yanu.
- Ngati mukusankha kuwonjezera 7% pamwamba, wogula amalipira ndipo mtengo wanu womwe mwalemba umatetezedwa.
- Wallet imasonyeza ndalama zanu zonse zomwe zatsimikizika.
- Tulutsani kupita ku bank/mobile money nthawi iliyonse.
- 12% platform fee imathandiza kulipira kotetezeka, thandizo, ndi kuyendetsa msika.
Step 03
Refunds Kubweza Ndalama
English
- Request a refund from your dashboard.
- Provide order code, amount, and reason.
- Reviewed within 24–48 hours.
- Approved refunds are sent to the original method.
- The 5% buyer platform fee is non‑refundable.
Chichewa
- Pemphani kubweza ndalama pa dashboard.
- Perekani nambala ya odala, ndalama, chifukwa.
- Timapenda (maola 24–48).
- Ngati kuvomerezedwa, ndalama zimabwezedwa.
- 5% buyer platform fee sibwezedwa.
Step 04
Withdrawals Kutulutsa Ndalama
English
- Go to the Withdraw page.
- Enter your bank or mobile money details.
- Status flow: Pending → Approved → Paid.
Chichewa
- Pitani ku Withdraw.
- Lembani zambiri za bank/mobile money.
- Zimasintha: Pending → Approved → Paid.
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