Refund Policy

You can request a refund if:

• The order was not delivered within the promised timeframe.
• The product is significantly different from its description.
• The item arrived damaged or defective.
• The seller/brand failed to fulfil the order without explanation.

Note: The 5% service fee is non‑refundable.

Mutha kupempha kubweza ndalama ngati:

• Odala sinafikire munthawi yomwe idalonjezedwa.
• Chinthucho ndi chosiyana kwambiri ndi momwe chidafotokozedwera.
• Chinthucho chidafika chili chowonongeka kapena cholakwika.
• Wogulitsa/ kampani sanakwaniritse odala popanda chifukwa.

Chidziwitso: 5% service fee sibwezedwa.

• Orders where the buyer changed their mind after confirmation
• Items that have been worn, washed, or altered.
• Orders placed more than 14 days ago.

• Ma odala osinthidwa pomwe wogula asintha malingaliro pambuyo povomereza.
• Zinthu zomwe zidavalidwa, kutsukidwa kapena kusinthidwa.
• Zinthu za digito kapena ma gift card.
• Ma odala omwe adapangidwa kupitirira masiku 14 apitawo.

1. Log in to your Buyer Dashboard.
2. Click Request Refund.
3. Enter your order code, the amount you wish to claim, and the reason.
4. Submit — our team will review within 24–48 hours.

You can track the status under Refund History.

1. Lowani mu Buyer Dashboard yanu.
2. Dinani Request Refund.
3. Lembani nambala ya odala, ndalama zomwe mukufuna, ndi chifukwa.
4. Tumizani — gulu lathu lidzapenda mkati mwa maola 24–48.

Mutha kutsata momwe pempholi lilili mu Refund History.

• Approved refunds are returned to the original payment method.
• The process typically takes 3–7 business days after approval.
• The 5% service fee is retained by fashionBello.
• If you used mobile money, the exact amount (minus fee) will be sent to the same number.

• Ndalama zomwe zavomerezedwa zibwezedwa ku njira yomwe mudalipira.
• Kubweza kumatenga masiku 3–7 ogwira ntchito pambuyo povomereza.
• 5% service fee imasungidwa ndi fashionBello.
• Ngati mudalipira ndi mobile money, ndalama yeniyeni (kupatula fee) idzatumizidwa ku nambala yomweyo.

If your refund request is denied and you believe it was unfair, you can escalate to our support team. We will re‑examine the case and provide a final decision within 5 working days.

Ngati pempho lanu la kubweza ndalama likakanidwa ndipo mukukhulupirira kuti silinachitike mwachilungamo, mutha kutumiza ku gulu lathu lothandizira. Tidzawunikanso ndipo tidzapereka chigamulo chomaliza mkati mwa masiku 5 ogwira ntchito.