Privacy Policy

We collect the following types of information:

• Account information: name, email, phone number, and address.
• Order data: products viewed, purchased, and delivered.
• Payment data: mobile money number and transaction IDs (we never store your PIN).
• Device data: browser type, IP address, operating system.
• Communication: messages sent to support or to sellers.

Timasonkhanitsa mitundu iyi ya chidziwitso:

• Chidziwitso cha akaunti: dzina, imelo, nambala ya foni, ndi adilesi.
• Deta ya odala: zinthu zomwe mwayang'ana, kugula, ndi kulandira.
• Deta ya malipiro: nambala ya mobile money ndi ma ID a ndalama (sitimasunga PIN yanu).
• Deta ya chipangizo: mtundu wa browser, IP address, oparetingi.
• Mauthenga: mauthenga omwe mumatumiza kwa gulu lothandizira kapena kwa ogulitsa.

• To create and manage your account.
• To process orders, payments, and refunds.
• To send order confirmations, delivery updates, and receipts.
• To detect and prevent fraud, abuse, or illegal activity.
• To improve the Platform and personalise your experience.
• To respond to your support requests.

• Kupanga ndi kuyang'anira akaunti yanu.
• Kukonza ma odala, malipiro, ndi zobweza ndalama.
• Kutumiza zitsimikiziro za odala, zosintha za kutumiza, ndi ma risiti.
• Kuzindikira ndi kupewa chinyengo, kuzunza, kapena zochitika zosaloledwa.
• Kukonza Pulatifomu ndi kukongoletsa zomwe mumakonda.
• Kuyankha pempho lanu lothandizira.

We share your information only when necessary:

• Sellers — to fulfil your order (name, delivery address, phone).
• Payment providers — to process transactions securely.
• Delivery partners — to ship your order.
• Legal authorities — only when required by Malawian law.

We never sell your personal data to third parties.

Timagawana chidziwitso chanu pokhapokha pakufunika:

• Ogulitsa — kukwaniritsa odala wanu (dzina, adilesi, foni).
• Opereka malipiro — kukonza zolipira motetezeka.
• Onyamula katundu — kutumiza katundu wanu.
• Akuluakulu a lamulo — pokhapokha pamene lamulo la Malawi likufuna.

Sitigulitsa kwenikweni deta yanu kwa anthu ena.

• We use cookies to remember your preferences and keep you logged in.
• We use analytics to understand how the Platform is used.
• You can disable cookies in your browser at any time, but some features may stop working.
• We do not use third-party advertising cookies.

• Timagwiritsa ntchito ma cookies kukumbukira zomwe mumakonda ndi kukusungani mutalowa.
• Timagwiritsa ntchito analytics kumvetsetsa momwe Pulatifomu ikugwiritsidwira ntchito.
• Mutha kuletsa ma cookies mu browser yanu nthawi iliyonse, koma zina sizingagwire ntchito.
• Sitigwiritsa ntchito ma cookies otsatsa a anthu ena.

• All personal data is transmitted using encryption (HTTPS).
• Passwords are stored hashed — we never see your raw password.
• We store data on secure servers with restricted access.
• No system is 100% secure — please use a strong, unique password.

• Chidziwitso chonse chimasamutsidwa ndi encryption (HTTPS).
• Ma password amasungidwa ali osinthidwa — sitiwona password yanu yeniyeni.
• Timasunga deta pa ma server otetezeka omwe ali ndi mwayi wochepa.
• Palibe njira yoteteza 100% — chonde gwiritsani ntchito password yamphamvu komanso yapadera.

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate information.
• Request deletion of your account and data.
• Opt out of marketing emails at any time.
• Lodge a complaint with our team if you believe your data has been misused.

To exercise any of these rights, email fashionbello265@gmail.com.

Muli ndi ufulu:

• Kupeza chidziwitso chomwe tili nacho za inu.
• Kukonza chidziwitso cholakwika.
• Kupempha kuchotsedwa kwa akaunti ndi deta yanu.
• Kuletsa maimelo otsatsa nthawi iliyonse.
• Kudandaula kwa gulu lathu ngati mukukhulupirira kuti deta yanu yagwiritsidwa molakwika.

Kuti mugwiritse ntchito ufulu umodzi wa izi, tumizani imelo ku fashionbello265@gmail.com.

• Account data is kept for as long as your account is active.
• Payment records are retained for 7 years as required by Malawian tax law.
• After account deletion, personal data is removed within 30 days.
• Anonymised data (no personal identifiers) may be kept for analytics.

• Deta ya akaunti imasungidwa nthawi yonse yomwe akaunti yanu ilipo.
• Zolemba za malipiro zimasungidwa kwa zaka 7 malinga ndi lamulo la msonkho la Malawi.
• Akaunti ikachotsedwa, deta yanu imachotsedwa mkati mwa masiku 30.
• Deta yopanda zidziwitso zanu (anonymised) imatha kusungidwa kuti tithandize pakuwunika.

• We do not knowingly collect personal data from children.
• If we discover that a child has provided information, we will delete it immediately.
• Parents or guardians should contact us if they have concerns.

• Sitisonkhanitsa chidziwitso cha ana mwadala.
• Ngati tapeza kuti mwana wapereka chidziwitso, tidzachotsa mwamsanga.
• Makolo kapena alera ayenera kulumikizana nafe ngati ali ndi nkhawa.

• Your data is stored on servers located in Malawi and other countries.
• All transfers follow applicable data protection safeguards.
• By using the Platform, you consent to this transfer and storage.

• Deta yanu imasungidwa pa ma server a ku Malawi ndi mayiko ena.
• Kusamutsa konse kumatsata njira zoyenera zoteteza deta.
• Mukagwiritsa ntchito Pulatifomu, mukuvomereza kusamutsa ndi kusunga uku.

We may update this Privacy Policy from time to time. Significant changes will be announced on the Platform or by email.

Questions? Contact us:

• Email: fashionbello265@gmail.com
• Support page: fashionBello Support
• Buyer Dashboard → Contact Support

Titha kusintha Privacy Policy iyi nthawi iliyonse. Zosintha zazikulu zidzalengezedwa pa Pulatifomu kapena kudzera imelo.

Muli ndi mafunso? Lumikizanani nafe:

• Imelo: fashionbello265@gmail.com
• Tsamba lothandizira: fashionBello Support
• Buyer Dashboard → Contact Support